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Help Desk Technician

Valenta > Staff Augmentation > Help Desk Technician

Help Desk Technician

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Role of Help Desk Technicians and What to Look For

Valenta’s Outsourced Help Desk Technician Service offers a team of skilled professionals who can provide IT support, troubleshoot and identify solutions, and ensure that all software and the network are running smoothly.  Our virtual help desk technicians respond to customer queries by providing technical assistance, either remotely, on a phone call, and ensure that customer issues are resolved in a timely and effective manner.

At Valenta, our Help Desk Technicians can support organizations either through Managed Services or as an extension of their IT Department. Our technicians are equipped to assist organizations with various tasks such as improving processes, liaising with customers and providing necessary information, maintaining records, and updating customer status.

Our team of Help Desk Technicians are experienced in solving technical problems and queries for customers, providing remote troubleshooting, and delivering technical assistance when needed. We offer customized solutions to meet our clients’ unique requirements, ensuring a seamless transition and onboarding.

Valenta Help Desk Technician Staff Augmentation

By outsourcing Help Desk Technician services to Valenta, our clients can benefit from reduced operational costs and attain world-class cost structures while implementing effective controls.  We have standardized our processes with a high degree of automation, allowing us to deliver business value to our clients.

We invest continuously in building our Help Desk Technician expertise, augmenting our capability to offer comprehensive and integrated services to our clients. Our dedicated team members and reporting managers ensure that our clients receive quality service delivery. Our recruitment and training process ensures that our resources are highly qualified and ready to work as soon as we engage our services. All of this helps our clients focus on their core activities while we take care of their IT support needs.

Valenta’s Outsourced Help Desk Technician Service can provide organizations with the best possible support and solutions, ensuring that their technologies are always running smoothly. Contact us today to learn more about how our services can benefit your organization.

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Why Choose Valenta?

Local-presence

Local Presence

Valenta has Managing Partners located in cities and states across the US. Our Managing Partners add a local presence that most outsourcing and staff augmentation providers do not offer. Valenta Managing Partners stay engaged with our clients and remain an ongoing resource and a key part of the account team for clients.

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Flexible Engagements

Valenta offers flexible month to month agreement to all customers in the US. We charge an onboard fee and then bill monthly with no lock in contracts. Our flexible plans allow our customers to ramp up fast and also scale down quickly as required. Simply stated, we take the hassle out of staff augmentation.

Dedicated Resources, Plan

Dedicated Resources

Unlike many outsourcing and staff augmentation service providers Valenta provides dedicated resources. Our clients work with a dedicated Valenta employee and not an anonymous team of workers. Valenta resources get to know our US clients’ processes. They interact with our customers like any other virtual employee.

Staff-augmentation

Staff Augmentation Team

We bring a team to every staff augmentation engagement. In addition to local Managing Partners, every resource is managed by a Valenta Team Leader supervising several other team members in similar roles. Our Team Leaders report to Regional Services Heads who also manage recruitment. Bottom line: Valenta frees up our customers time and takes HR headaches away.

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Global Labor Pool

It is increasingly hard to find staff to fill roles in the US. Often, even if a role can be filled, it exceeds the budget for a given role. By leveraging Valenta staff augmentation our clients can tap into labor pools in countries across the world. These include Columbia, Trinidad, India, the Philippines, and Malaysia. Soon we also will add services in eastern Europe and Northern Africa.

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Process and Transparency

The Valenta Way is part of everything we do. We have tried and tested documented processes for delivering high-quality staff augmentation for customers in the US. Because we follow the same methods and process every time, all that we do is transparent and easily shared with clients.

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Comprehensive Services

Valenta can help clients with staff augmentation across the board. Every function of a business whether it is Accounting, Finance, IT, Operations, HR, Sales, Marketing or Support has roles that can potentially be outsourced. Valenta has staff to serve all these departments and business processes. We fill traditional roles and new information economy positions.

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified. We take compliance and security seriously. We operate service centers in the countries we operate in. Valenta has both physical and non-physical controls to ensure our company and client data is not compromised.

Valenta Help Desk Technicians can assist organizations with the following

provide-feedback

Improvise on processes and provide suggestions.

solution-provider

Liaise with customers and provide information by following up overall.

upgrade-finetune

Update customer status, maintain a timeline of records and customer updates.

enhance-webpages

Solve issues for customers in respect to technical problems, queries and find solutions for them.

debug-webpages

Troubleshoot customer issues remotely.

technical-assistance

Provide technical assistance to customers as and when they need help.

How we add value?

Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Help Desk Technician Software Expertise

zoho
freshdesk
Salesforce Logo 2 | Valenta BPO US

And More…

Valenta Pricing Packages:

Help Desk Technician

1-2 years of Experience

From $ 2,500 per month

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3-4 years of Experience

From $ 4,000 per month

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5+ years of Experience

From $ 5,500 per month

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