Process and Task Mining

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Process and Task Mining

Process and Task Mining Provide a Data-Driven Approach to Process Optimization

They help enable companies to uncover inefficiencies, reduce costs, and gain a competitive advantage in today's digital world

Process mining and task mining can be critical technologies for businesses today.  They can complement Robotic Process Automation (RPA) and enable organizations to take a data-driven approach to process optimization.  By capturing the current state of any process from start to finish, Process Mining can create detailed process maps and flows that help business analysts and process consultants identify areas for improvement.  Process Mining and Task Mining applications connect with various enterprise systems such as ERP, CRM, Finance, Accounting, Operations, HR, and other business applications to uncover deviations from processes.  Once these are uncovered, they can be corrected.  They can also often be automated using RPA bots.  Task mining monitors user activity on their individual systems to assess the efficiency of a task within a broader process.  It tracks data ranging from keystrokes to mouse clicks.  Task mining gathers user input across various applications required to complete any given task.  Task mining uses advanced technologies such as Optical Character Recognition (OCR), Natural Language Processing (NLP), and Machine Learning (ML) algorithms to interpret and analyze data for business analysts and process consultants to further study.

Midsized Companies Can Find it Challenging to Launch Process Mining Initiatives

Many mid-sized companies face challenges when it comes to implementing process mining and task mining.  One of the most significant challenges is the lack of skilled resources and the latest technology.  Both can be expensive.  Mid-sized companies often have limited budgets and may not have the financial resources to invest in the latest process and task mining technologies or hire expensive dedicated data analysts.  Frequently mid-sized companies may have information and processes spread across multiple systems and applications.  This can make it difficult to launch optimization efforts and process and task mining effectively.  Process mining and task mining projects require astute process optimization consulting combined with the ability to make digital transformation insights.  Not every company or third-party consultancy is up to this task.  Addressing these challenges requires a strategic approach that considers the unique needs and constraints of mid-sized companies. Partnering with a trusted third-party provider with expertise in process and task mining, as well as process optimization and digital transformation consulting can be an effective solution.  At Valenta, we tick all these boxes.  Process and task mining makes a huge difference for our clients, and we are pleased to offer this service. 

Valenta is a Skilled Partner for Process and Task Mining

Valenta is an excellent choice for mid-sized companies that want to implement process improvement through the use of process mining and task mining.  We understand that mid-sized companies have limited resources, staff, expertise, and technology available.  We work closely with businesses to create a process optimization mindset when defining their process and task mining strategy.  By adopting process mining and task mining technologies, mid-sized companies can optimize their processes, reduce costs, and gain a competitive advantage in today’s digital world.  Our local Managing Partners have expertise in process optimization, digital transformation, and process mining, and task mining.  They work with other local Managing Partners, plus onshore, nearshore, and offshore Valenta staff to bring comprehensive services that can move the needle.  Our team can manage complex data environments, generate accurate insights, and identify areas for improvement.  By partnering with Valenta, mid-sized companies can leverage the latest process and task mining technologies and best practices to achieve their business goals, drive growth and profitability, and digitally transform.  Please reach out at any time to start discussing how to optimize your business. 

Digitally Transform with Process and Task Mining

Many organizations do not know where to start in mining tasks and Processes, but Valenta can help. This diagram is a simple illustration of Process Mining and Task Mining Concepts.

How Can Different Departments Leverage Process and Task Mining

Finance and Accounting

Finance and Accounting

Accounts Payable, Accounts Receivable, Auditing and more.

Human Resources

Employee On-Boarding, Employee Management, Employee Exits and more.

IT Operations

Incident Management, Critical Alerts and Monitoring, Smart Lookups, System and Application Health Check.

Contact Center

Inbound and Outbound Call, Chat and Email Management.

Legal and Compliance

Contract Management and Review Process, Document Generation, eDiscovery and more.

Procurement & Administration

Vendor Management, Supply Chain and Logistics, Due Diligence and more.

Proven Steps to Launch Process and Task Mining

We use the following steps at Valenta to ensure that we deliver high performance digital transformation

Process Walkthrough

Deep Dive with the client on the process / task they intend to Automate

Process Design Documentation

Business Analysts Document the entire process for the Developers and provide feedback and suggestions to improve the process and use Process and Task Mining applications to generate the Process Design Document

Solution Design Documentation

Solution Architects finalize the Solutioning of the Process including any integrations and best practices to approach the Automation

UAT (User Acceptance Testing)

Allow users to test the process on live cases / accounts and modify / enhance the solution if needed
Deploy, go-live


Deploy the Solution on the Clients Environment

There is a sign off at each step to ensure no sub process or task is missed during the development phase and should there be any changes as per business requirements, the process is documented before redesign and development.

Some Key Benefits of Process and Task Mining

  • Automatically discover your Business Process – Process and Task mining use digital footprints left behind in your systems and applications to show you everything that happens in your processes.
  • Understand where Automation will derive the Most value – Let process and task mining help you seek our process pain points and bottlenecks; and what they’re costing you.
  • Automate and Improve Holistically – Reduce complexity; streamline and automate complex, end-to-end business processes.
  • Continuously Monitor your Processes – Use KPIs to measure the impact automation has on end-to-end processes. Know what’s working and what’s not – and how to keep optimizing.
  • Transform your ideas into Actions – Remove redundant activities to increase efficiency, improve tasks end to end. Automate tasks based on ROI and Transformation objectives.

Valenta has Flexible Options for Process and Task Mining Implementation

Our approach
Valenta believes in designing, modernizing, and building mission Critical technology systems which most clients depend on every day. We are a focused, independent company, implementing Valenta’s Business-Unit Prototype, we make sure that strategic requirements are covered, and that the solution is built from end-to-end from a chosen business function.

Here are the three simple steps we take for Automation implementations.  


Proof of Concept

Introduction: The Proof of Concept satisfies critical business as it validates the solution.

POC Goal: To help companies validate the opportunity hypothesis and get the green light for developing a full-fledged solution.

Key Benefit: Do not have to commit to Go Live if the solution does not work

Importance: POC allows a Business to test out the Solution on it’s own applications and processes therefore giving stakeholders the power to test the solution before having to purchase it.


Full Implementation

In this phase, new scenarios are added, and more focus is put on common understanding, consistency, and the accuracy.

Based on the learning experiences, new enhancements and features are proposed and implemented.

Work is focused on further adoption at the same time making sure that settled users are not impacted by the changes


Managed Service

We provide Automation as a Service for a Fixed Monthly subscription that gives Businesses greater control on their Cashflow.

We handle the entire process from Design to Development, Triggering and Scheduling the Bot, Monitoring and Optimizing Bot Performance, and On-going Maintenance.

Valenta is agile in providing accurate reporting. We strive to enhance the consistency of the analysis, respond to changing business needs and provide solutions.

An essential part is setting up necessary protection to minimize risk and protect Automation assets.

Outcomes from Valenta Process and Task Mining Engagements

The end results will consist of a centralized team in charge of finding and promoting interesting analysis across the entire organization.

Local teams will be empowered to create and innovate. The centralized team identifies the most successful work being done at a local level and provides a platform to share and promote this work at a corporate level.

Valenta Process and Task Mining Steps

Valenta’s Managed Automation service is designed to Measure and Govern automation programs to align with business outcomes. Using a Managed Service not only offers Companies a much faster ROI, but it also enables organizations to repurpose their in-house resources to more revenue driven activities.



Discover automation opportunities powered by AI and your people


Build automations quickly, from simple to advanced
Deploy, go-live


Manage, deploy, and optimize automation at enterprise scale


Run automations through robots that work with your applications and data


Engage people and robots as one team for seamless process collaboration

At the Start of All Engagements We Will Takes These Actions


Client Needs Assessment

The first step involves in-depth discussions or workshops with the clients to understand their needs, current gaps and pain points, data sensitivity and regulatory issues, proximity requirements etc. and determine the nature of automation required.
Reporting, scaling

Strategic Assessment

In this step, the automation opportunities are prioritized by ease, complexity, scale, and other parameters. Based on this, the technology interfaces, skills, and training required are outlined, and a high-level business case and roadmap are developed and presented to the client.
Deploy, go-live

Engagement Kick-off

Based on client approval, the engagement is kicked off with the appropriate solutions, infrastructure, resources, transition plans, risk mitigation plans and engagement model.

Benefits of Working with Valenta

  • No upfront investment in automation resources
  • Reduced total cost of ownership
  • Accelerated path to business insights
  • Easily scalable based on long-term or short-term requirements
  • Access to latest technologies and best practices

Valenta’s Value Proposition

  • Enterprise-level automation with the reduced cost of ownership
  • Improve processing time using a scalable and robust solution
  • Securely store processed data and analysis artifacts in various file formats and modes
  • Efficiently operate and supervise ongoing operations of automation processes
  • A deeper understanding of the interdependencies of various components of Robotic Process Automation
  • Implementing high ROI Automation systems is a testimony to our depth in the Automation and AI space

Embark on a Process and Task Mining Journey Today


Automation Strategy

  • Create a structure to handle business requirements
  • Build an Automation or Digital First Culture across the organization
  • Monitor Data to constantly build trust
  • Maintain a Roadmap to optimize and track Data Goals
Process-Mining, user interface

Process and Task Mining

  • Task Mining – analyze work people do to find every day, repetitive tasks
  • Process Mining – analyze data from business applications to understand end to end processes
  • Task Capture – easily document and map business workflows
  • Central Hub – centrally capture and manage automation opportunities and process improvements, prioritized by impact and ROI

Cloud Migration

  • Cost Reduction
  • Productivity Improvement
  • Enhanced Data Security
  • Operational Efficiency

Data Driven Insights

  • Measure the performance of Process and Task Mining operations
  • Calculate Process and Task Mining’s impact on your bottom line
  • Enable data driven decisions across your organization
  • Forecasting
  • Improves governance across the Organization

Valenta Expertise

We integrate with several platforms to enable greater flexibility and speed to results.
mimica ai

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